844-897-3935Remote transcribing can be fairly reliable, but it's inherently less reliable than regular on-site transcribing. This is because if one computer breaks during on-site service, the transcriber has the option of sitting next to the reader and transcribing on the other computer. With remote transcription, service may be completely interrupted when there is a hardware problem.
Here are some tips to minimize the risk of service interruption with remote services.
| Failure point | How to Avoid |
|---|---|
| Dead microphone battery | - Always carry spare batteries for microphone systems that use replaceable batteries. - Develop a policy for storing the laptop after each use that includes putting the microphone into its charger, for rechargeable microphones. - Develop a policy of checking the battery charge an hour before or the day before each session. |
| Poor internet connection at the lecture site | - Train the reader to switch to a hardwired ethernet connection rather than WiFi when there is radio interference. - Have a cellular phone card in the computer for use when the campus wireless network is unreachable (note: technically complex and incurs extra cellular costs). - Have a cellular phone available and train the reader to use it when Internet bandwidth is too low for VOIP audio (note: incurs additional costs and still requires minimal internet for text transmission). |
| Transcriber misses the appointment or has no internet connection | - Have a backup transcriber available. - Provide a reliable contact for the reader to use if they can’t reach the scheduled transcriber. - Contract remote services through a reputable provider who staffs backup transcribers. |
| Hardware problem on the reader computer | - Carefully train the reader on common issues (e.g., dead mic battery). - Have an IT person set things up at the start of the lecture. - Train a tech-savvy audience member to assist if needed. - Give the transcriber the texting address and phone number of the reader’s cell phone for setup communication. |
| Software problem on reader computer | - Teach the reader to restart the computer if a program stops working. - Train the transcriber in common technical problems so they can send clear directions to the reader via instant messaging. |
| Transcriber can't hear clearly | - Ensure the lecturer wears the mic on the upper body, outside of clothing. - Provide a lanyard for proper microphone placement. |
Apr 16, 2025