Transferring a license from one computer to another

You may need to move your TypeWell software to a different computer — for example, if your original computer breaks or is replaced.

Follow the steps below to transfer your license. In Step 2, be sure to select the license that was installed on your old computer.

Once the software is working on the new computer, you can uninstall TypeWell from the old one (go to Settings > Apps > Installed apps in Windows). If you're sending the old computer for service and expect to switch the license back soon, you can skip the uninstall step.

Remember: each TypeWell license allows up to 2 transfers per year. If you run into a situation requiring additional transfers, contact us with a brief explanation — we may be able to approve an exception.

Installing TypeWell on a new computer

These steps apply to non-training software such as TypeWell Transcriber, Everywhere, and Connect. To install course software (Basic Skills Course, Turbo Courselet, etc.), sign in through your trainee account or contact us for assistance.

1. Sign in to your online account. If you don't remember your password, use the “forgot password?” link to have a reminder sent to your official email address.

2. Once signed in, click the Software licenses link at the top of the page to view your purchased licenses.
     

3. Click the Use License button for the license you want to use. Make sure to select the exact license that was installed on your old computer.
     

4. The Manage License page will display a download link for the appropriate version of the TypeWell software. Follow the on-screen instructions to download and install it.
     

5. During installation, an installation number will appear. Enter this number into the field on the Manage License page and click Get License Key. Installation numbers may vary even on the same computer, so it's best to have the new laptop ready beside you.
     

6. The website will display a license key. Enter this key into the license activation window in TypeWell. This key is unique to this installation and computer — there's no need to save it, as it cannot be reused.
     

The TypeWell program should now open on your computer. For details about refreshing a license key later (at no charge), see our Overview of license keys.

Reinstalling after a computer repair

If you uninstalled TypeWell before repair, or if the repair erased your copy of TypeWell, simply follow the steps above to reinstall it as if on a new computer.

If TypeWell is still installed on your repaired computer, you don't need to reinstall it. Instead:

1. Open TypeWell on the repaired computer.
2. Go to File > Update license key.

Note: the installation number may have changed, so you'll need to update the license key as shown.