At TypeWell, we are committed to providing an inclusive and accessible experience for all users. While our software is designed for trained transcribers who use a standard keyboard and monitor real-time text output, we welcome feedback on improving the accessibility of our website, documentation, and supporting tools.

Reporting an Accessibility Concern

If you encounter an accessibility-related issue—whether in our software, support documentation, website, or training materials—please let us know by following these steps:

1. Visit the TypeWell Contact Page Go to typewell.com/contact-us and fill out the form.
2. Clearly Describe the Accessibility Concern
   • Explain the issue in detail, including where you encountered it (e.g., website, software interface, knowledge base).
   • If applicable, mention any assistive technology you are using (e.g., screen reader, voice dictation).
   • Include steps to reproduce the issue, if relevant.
3. Indicate That Your Request Is Accessibility-Related
   • In your message, please specify that you are reporting an accessibility concern so our team can prioritize it accordingly.
4. What Happens Next?
   • Our team will review your request and determine if immediate adjustments or longer-term improvements are needed.
   • If a workaround is available, we will provide guidance.
   • For larger accessibility improvements, we will document your feedback for consideration in future updates.

Accessibility in TypeWell Software

TypeWell consists of separate products that serve different users.

The TypeWell Web Reader (or Web Linking platform) is a web-based interface used by Deaf and hard-of-hearing readers to view a live transcript. Accessibility features and conformance information for the Web Reader are documented separately in our Accessibility Conformance Report (VPAT®), which is available upon request.

TypeWell Transcriber is specialized software used by trained hearing transcribers to produce the transcript. The software is designed for professional real-time transcription work that requires continuous visual monitoring of rapidly changing text and classroom information. Accessibility evaluations of the Transcriber application should be considered in the context of its intended users and intended use.