At TypeWell, we are committed to providing an inclusive and accessible experience for all users. While our software is designed for trained transcribers who use a standard keyboard and monitor real-time text output, we welcome feedback on improving the accessibility of our website, documentation, and supporting tools.

Reporting an Accessibility Concern

If you encounter an accessibility-related issue—whether in our software, support documentation, website, or training materials—please let us know by following these steps:

1. Visit the TypeWell Contact Page Go to typewell.com/contact-us and fill out the form.
2. Clearly Describe the Accessibility Concern
   • Explain the issue in detail, including where you encountered it (e.g., website, software interface, knowledge base).
   • If applicable, mention any assistive technology you are using (e.g., screen reader, voice dictation).
   • Include steps to reproduce the issue, if relevant.
3. Indicate That Your Request Is Accessibility-Related
   • In your message, please specify that you are reporting an accessibility concern so our team can prioritize it accordingly.
4. What Happens Next?
   • Our team will review your request and determine if immediate adjustments or longer-term improvements are needed.
   • If a workaround is available, we will provide guidance.
   • For larger accessibility improvements, we will document your feedback for consideration in future updates.

Accessibility in TypeWell Software

TypeWell’s V8 Transcriber software is designed for professional transcribers who are both hearing and sighted, and who must monitor real-time text output and use a standard QWERTY keyboard for text input. As such, certain accessibility features, like screen reader compatibility, may not apply to the software itself.

However, our Web Linking platform (TypeWell Reader) is designed with web accessibility considerations in mind, and we strive to follow best practices. We recognize that there may be areas for improvement and welcome feedback from users who rely on assistive technologies. If you have any suggestions or concerns about the accessibility of the Reader or any other TypeWell tool, we encourage you to share your input.