Zoom Linking service interruption

We have not received any additional reports of problems with Zoom Linking. The service has been stable since the fix was applied, so we are moving this incident to Resolved.

Between approximately August 3 and August 9, Zoom Linking was unavailable. Users attempting to connect saw “Zoom (searching)” indefinitely, and linking did not complete.

The outage was caused by a server configuration error following recent maintenance. We’ve corrected the configuration and implemented steps to ensure the Zoom Linking service automatically restarts after any future server updates or reboots.

We sincerely apologize for the disruption and appreciate the reports that helped us identify and resolve the issue. Zoom Linking is now functioning normally.