Web Linking server status:

Typewell - Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

iPad shows previous class' notes

Dan Oct 18, 2013 12:02PM MST

Hi!

I've been linking internally (and loving it!) but today when I went from one class to the next I couldn't get the iPad to stop showing the notes from the previous class. I restarted both the iPad and the transcriber computer and I even cleared the browser history on the iPad. My teammate (who wasn't in the previous class with me) tried her iPad and it was also getting my previous class' notes.

Is there something else I should be trying to stop this from happening?

Thanks!

Dan

Up -3 rated Down
Kate Ervin Oct 18, 2013 12:10PM MST TYPEWELL Agent

When using Web Linking or Internal Linking, TypeWell intentionally saves the text in each channel so that if your connection is temporarily interrupted, the whole transcript won’t disappear on the reader’s display.

In order to “clear” that channel, the transcriber needs to click File > New.

screenshot of TypeWell File menu with a red circle around the New/Close option

This clears, or resets, the channel so the Internal Server (or the Web Linking server) no longer sends the prior text to any new readers.

Restarting the computer does NOT accomplish that same thing. (That’s an intentional feature, in case someone’s computer has to be rebooted but you don’t want to lose the transcript.)

If you have back-to-back classes, remember to click File > New at the start of each new class so that the reader doesn’t see the text from the previous class.

This question has received the maximum number of answers.

  • Post a Public Question
  • Live Chat!
  • Refresh License Key
  • Visit TypeWell.com
  • Call or fax us toll-free:
    844-TYPEWELL
    844-897-3935

support@typewell.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=3468