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strange characters (installation number) with Internal Linking

V7 User Oct 17, 2013 03:52PM MST

I started using Internal Server a while back, but recently upgraded to the latest revision of TypeWell Transcriber. Now, when I use Internal Linking, a bunch of strange characters show up on the reader's device. They look like the same format as the installation number that pops up on the transcriber's machine when we need to refresh the license key.

How can we get these characters to stop showing up when we use Internal Linking?

1 Community Answers

Best Answer
Kate Ervin Oct 17, 2013 03:58PM MST

This problem is due to using the a newer version of TypeWell Transcriber with an older version of the Internal Server software.

Please download and install the latest version of Internal Server (not Transcriber) by going to this page: http://support.typewell.com/customer/portal/articles/1259735-internal-server—-installation

Be sure to uninstall the existing version first, before you install the newer one.

Kate


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