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TypeWell Software Lag

Alex Gilroy Sep 22, 2016 01:56PM MST

Hello,

I have been experiencing an issue for the last few days where my typing in the TypeWell Premium V7 program takes a significant amount of time to show up - there is a lag between when I type something and when it comes up in the typing window.

It shows up in the reader window at normal speed, so it is exclusively an issue with the TW software. How do I repair this? The lag makes it really difficult to correct any expansion errors.

Thank you,
Alex

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Kate Ervin Sep 23, 2016 07:58AM MST TYPEWELL Agent

Hi Alex,

Thanks for contacting us. You are seeing the text appear on the reader device before it appears in the lower part of the Transcriber window?

Does this lag happen all the time, or just sometimes?

Which revision number are you using? (Help > About)

Kate

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Betty Barnes Nov 21, 2016 03:26PM MST TYPEWELL Agent

I’m following up on this support ticket to see whether your questions or concerns were resolved. I’ll be closing out the support ticket shortly, but if you still need assistance, just reply to this email.

Thank you,

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