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Error message in Math

Jennifer Feb 09, 2015 02:42PM MST

Every time I switch into Math mode, my reader computer comes up with an error that says "parameter is incorrect" and none of the math will show up. I can type in Math mode perfectly fine on my transcriber computer, but the client can't see any of it on their screen.

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Kate Ervin Feb 09, 2015 02:57PM MST TYPEWELL Agent

Hi Jennifer,

It looks like you’re using V7 Transcriber with a V6 Reader license. V7 Premium Reader licenses are free, so you should process the free upgrade in your TypeWell account, and then download and install the V7 Reader software.

If that doesn’t solve the issue with Math Mode, let us know and we’ll be happy to troubleshoot with you!

Kate

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