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Typewell - Support Center

Internal Server - Installation

Last Updated: Aug 29, 2018 01:03PM MST

Are you using Windows 8.1 or higher? Be sure to install the new "beta" version of the Internal Server program below! With this new & improved version, Internal Linking works much more reliably.

If you've already installed the Internal Server but haven't linked yet, see:
Internal Server - Troubleshooting
Internal Linking - Teaming


Internal Linking works by turning the transcriber machine into a WiFi Access Point. Other devices in the area can then connect to that Virtual Access Point and see what the transcriber types.

Internal Linking establishes a connection between the TypeWell Transcriber and a special program running on the same computer (called the Internal Server). The Internal Server program runs silently in the background on the transcriber's computer, even when the TypeWell Transcriber software is not running.

Key Features of Internal Linking

  • You can use Internal Linking to link to any computer or mobile device that's physically near the transcriber's laptop.

  • Internal Linking is similar to Web Linking in that it uses the built-in Web browser on the reader's device. The reader doesn't need to install any special software.
  • Unlike Web Linking, Internal Linking works even without an Internet connection, because the server resides on the transcriber's machine.

diagram of internal linking configuration

Important Requirements for Internal Linking

You will need Administrator privileges to install the Internal Server.



Below are the steps for installing the TypeWell Internal Server on the transcriber's computer, allowing it through the Windows Firewall (required), and connecting it to the TypeWell Transcriber program on the same computer:

  1. Installing Visual C++ Redistributable for Visual Studio 2015
  2. Installing the Internal Server
  3. Checking the Installation
  4. Allowing the Internal Server to communicate through Windows Firewall
  5. Connecting the transcriber and reader devices via the Internal Server


The Visual C++ Redistributable Packages will install run-time components that are required to run the Internal Server application. Please visit this page to install, and then come back here to continue:



The Internal Server is a specialized type of software called a Service, and requires some familiarity with Windows administration to set up properly.

First, Uninstall the Old Internal Server (if applicable)

If you already have an older version of the server, you must uninstall it before you can install a new one. (See Internal Server Revisions to read about updates to the Internal Server program.)

This requires Administrator access to the machine.

To uninstall:

  1. Start a Command Prompt as Administrator. (See instructions for how to Run a command prompt as Administrator in Windows 7, 8 and 10.)

    command prompt window with administrator privileges

  2. Type the command "C:\Program Files\TypeWellServer\TypeWellServer.exe" and press Enter. Be sure to include the quotation marks.

    command prompt window with command typed in quotes

  3. This will pop up a box asking if you want to delete the service. Choose Yes.

    pop up box asking to delete service

The server is now uninstalled. If the program runs in step 1 but does not give an error as described in step 2, then repeat step 1 again. It should show the error message the second time.

Install Internal Server

You will need Administrator privileges to install the server.

  1. Download the Internal Server program:

    — If you are still using Windows 7, the older version should still work: download older version
    — The beta version was developed for Windows 8.1 and Windows 10 (though should also work with Windows 7): download beta version

  2. Right-click on the downloaded program and choose Run as Administrator.

    right-click menu showing option to Run as Administrator

  3. When the self-extractor box comes up, click Unzip.

    WinZip Self-Extractor window

    This will unzip the necessary files and will run the server. If all goes well, you'll see some stuff flash by and then a confirmation window.

    window confirming files were unzipped successfully

If you already had the server installed due to missing part of the uninstallation instructions above, then the install will pop up a box asking if you want to delete the old server. If this happens, choose Yes. The old server will then uninstall and you should redo the installation as Administrator.

If you get an error in step 2 above, saying it can't create output file TypeWellServer.exe, that means that you already have an older version. Follow the uninstallation instructions in the previous section. If you can see in the Control Panel for Services that you definitely have the TypeWellServer stopped, but are still getting this error, then you may have to reboot Windows for it to "take". Then try installing once more.



To verify that the Internal Server is installed, start the TypeWell Transcriber program and click the Link menu, then select By Internal.

TypeWell Link menu with by Internal highlighted

If Internal Server is running, then the Internal Linking Setup window will look like this:

Internal Linking setup window with no error message

Once the Internal Server is running, that means it has been installed into Windows' list of services. It will automatically run all the time the machine is on. If you reboot, Windows will start up the Internal Server again automatically. So, once it is installed, everything else is handled through the Link menu option in the Transcriber software.

Indications that Internal Server is NOT running

The Internal Linking Setup window will show a red message if the Internal Server is not running.

red error message indicating Internal Server is not installed

If that happens, try the steps above again to install the Internal Server.

If there is a red message saying the machine does not support VAP, that means that you did successfully install the server, but unfortunately it ran tests and determined that this computer does not support the special WiFi mode needed for Internal Linking. This may be a limitation of the WiFi device driver on that computer, OR you may simply need to update the WiFi device driver (see the Internal Linking - Troubleshooting page for more instructions about updating your WiFi device driver).

Administrators can also verify the server is running by checking the list of Windows Services. Press the Windows key (picture of windows logo key in Win8 or picture of windows logo key in Win7) + R to open the Run dialog, type services.msc and press Enter.

Run dialog window

This will open the list of Windows Services. The Internal Server should be listed as TypeWell Internal Server and be shown as running or "Started".

Windows services

Administrators can also see messages from the server using Event Viewer.

In Windows 7, open the Event Viewer by clicking the Start button Windows 7 Start logo, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

In Windows 8, open the Event Viewer by pressing the Windows key (picture of windows logo key in Win8) + W and typing "event viewer".

In Windows 10, open the Event Viewer by pressing the Windows key (picture of windows logo key in Win8) and typing "event viewer."


Windows comes with a built-in firewall, which may initially block the Internal Server from communicating with the TypeWell program. You will need to allow the Internal Server program to communicate through the Windows Firewall.

  1. Press the Windows key (picture of windows logo key in Win8) and Search by typing the word "firewall", and from the list of results, select Allow an app through Windows Firewall.

  2. Click Change settings. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. Select the check box next to TypeWellServer.exe, and select the network locations you want to allow communication on, and then click OK.

    windows firewall allowed programs

    If you don't see "TypeWellServer.exe" in this list of programs, click Allow another program...

    Add another program to list of allowed programs in Windows firewall

    Then click Browse...

    Browse to add another program

    Browse to C:\ProgramFiles\TypeWellServer\ and click on the Application "TypeWellServer.exe" and click Open.

    TypeWell Internal Server folder location

    Then click Add.

    Add TypeWellServer.exe to list of exceptions

    This will add the TypeWell Internal Server to your list of Windows Firewall exceptions.



To enable Internal Linking, start the TypeWell Transcriber program and click the Link menu, then select by Internal.

Link by Internal menu option

Select the second radio button to tell TypeWell to link to the Internal Server on your computer, and replace the word "password" with your own new password, if needed.

Internal Linking setup window with second radio button selected

Then share the WiFi name and password with the reader and/or your team transcriber, so they can also connect their devices to your Internal Server's Access Point.

Here is an example of how the Access Point would appear in the WiFi chooser on an Android smartphone:

screenshot of android smartphone WiFi chooser menu

In the TypeWell Transcriber program, be sure to turn the master linking control ON under the Link menu.

master linking control under TypeWell Link menu

While TypeWell is searching for the Internal Server on your computer, the Link menu will flash "Linking" and the status bar in the lower right corner of the TypeWell Transcriber window will also flash "Internal (searching)."

TypeWell searching for Internal Server

Once the TypeWell Transcriber program links successfully with the Internal Server on the same machine, the status bar in the lower right corner of the Transcriber window will no longer show "(Searching)" and will instead display the solid word, "Internal."

TypeWell Transcriber linked to Internal Server

The transcriber can then click on the word "Internal" to copy the channel's URL to the clipboard, to paste into an email or instant message to send to the reader(s). When "Internal" is clicked, TypeWell displays a confirmation window indicating that the URL is on the transcriber's clipboard.

confirmation box stating URL is on clipboard

All the transcriber has to do is paste (Ctrl+V) the URL in a message to the reader. The reader(s)— who must be connected to the Internal Server's password-protected Access Point — will then click the link or copy/paste the unique URL into the address bar of their Web browser.


If you've already installed the Internal Server but haven't linked yet, see:
Internal Server - Troubleshooting


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