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Typewell - Support Center

Known issues with TypeWell on Windows 10

Last Updated: Nov 24, 2016 12:54PM MST
Updated 11-24-2016

We are pleased to report that users running Windows 10 have reported no issues with the installation and use of the following supported TypeWell programs:

  • V7 Transcriber (Basic and Premium)
  • V7 Everywhere (Mini and Standard)
  • V7 Premium Reader

For known issues with TypeWell on Windows 8, please go to: Known Issues with TypeWell on Windows 8

The following are known linking-related issues with Windows 10. 


Microsoft Edge browser displays error message in Web Linking

Microsoft Edge is the new default Internet browser on Windows 10 computers, tablets, and smartphones. Due to programming bugs in this new browser, we do not recommend using the Edge browser for readers/clients to view TypeWell's Web Linking (Web Reader) pages.

Our users report that the Edge browser will load the Web Linking page initially, but then the browser attempts to refresh the page every 40 seconds or so, and then eventually displays an error message.

Until further notice, please have your clients use a browser like Google Chrome when viewing Web Reader pages on a Windows 10 computer or tablet.

You should also still be able to find and use the Internet Explorer browser on your Windows 10 computer. It can be accessed by going into the Start Menu > All Apps > Windows Accessories > Internet Explorer.

Firefox is still problematic and NOT recommended for viewing Web Linking pages.


Internal Linking may be disabled after a Windows update, due to Windows deprecating Soft AP

When Windows Update installs an updated network card driver, the "virtual hosted network" feature may become disabled. This is because Windows has deprecated the SoftAP feature that the TypeWell Internal Server program uses to create a hosted network.

Even if your Windows 8 or 10 computer previously supported Internal Linking, after installing a Windows Update, you may suddenly see an error message when you try to use Internal Linking.

See this report from a TypeWell user who was using Internal Linking just fine in Windows 10, until the driver was updated:

Internal Linking Issue - "Disabled because the Virtual AP is not available on your machine"

Another TypeWell user submitted this follow-up comment in March 2016:

I know it's been a week or two now, but I just wanted to follow up and thank you for your help with this! The information about the "VAP not available" issue was extremely helpful. Sure enough, I reinstalled the driver for the wifi adapter via device manager, and internal linking worked like a charm following a reboot. Very good to know as we're adding more Windows 10 machines to our inventory.

To determine whether Internal Linking is supported on your Windows 10 computer, open a Command Prompt and enter the following command:

  netsh wlan show wirelesscapabilities

Look for the Soft AP entry.  If it shows Not Supported, you might be able to restore this feature by rolling back to an older driver for your wireless device. For example, see this solution in Intel Community forum, where reverting to an older driver changes the IBSS from Not Supported to Supported.


Peer-to-peer (ad hoc) linking may be disabled after a Windows update, due to Windows deprecating IBSS 

Ad hoc linking (i.e. IBSS, which is used for TypeWell's peer-to-peer linking) was deprecated starting with Windows 8.1.  So, even if a Windows 8 or Windows 10 previously supported peer-to-peer linking, it may cease to work after Windows Update installs a newer network card driver.

To determine whether ad hoc linking is supported on your Windows 10 computer, open a Command Prompt and enter the following command:

  netsh wlan show wirelesscapabilities

Look for the IBSS entry.  If it shows Not Supported, you might be able to restore this feature by rolling back to an older driver for your wireless device. For example, see this solution in Intel Community forum, where reverting to an older driver changes the IBSS from Not Supported to Supported.

Even if IBSS is supported on your Windows 8 or Windows 10 computer, you must have administrative privileges your computer in order to create an ad hoc (peer-to-peer) network. Please follow the steps in this article: Peer-to-Peer WiFi configuration (Windows 8 and 10).

We also suggest using Local Linking with a Virtual Hosted Network (Windows 8), which has the benefit of allowing simultaneous Internet access while the TypeWell computers are linked.

Read more about all of the Linking features that TypeWell supports.

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    844-897-3935

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