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Typewell - Support Center

After the Basic Skills Course or Refresher Course

Last Updated: Feb 05, 2014 04:31PM MST

Are you a service coordinator? See the "Best Practices" section for information about coordinating TypeWell services, scheduling transcribers, teaming practices, etc.

What Happens After a Transcriber Completes Training?

The student and the sponsor (if there is one) will receive the student's Final Report by email a week or so after the course is complete.

     Read more: Course Reports 

If the student graduates with a passing grade, the TypeWell Transcriber software can then be ordered and installed on the new transcriber's laptop. (The software can't be activated earlier since TypeWell software is sold only for use by graduates of the TypeWell transcribing course.) 

Immediately after the student graduates, the new transcriber should have a short period of guided practice time. If possible, assign a mentor to the new transcriber and put in place procedures to assure that high-quality transcribing services will be provided to consumers. 

Ordering the Transcribing Software

‚ÄčOnce a transcriber completes the TypeWell transcribing course and receives a passing grade on the Final Report, he or she is eligible to purchase the TypeWell Transcriber software, or to have the software purchased for his or her use. If the software is purchased using a standard method of payment (credit card or PayPal), then it will be available immediately for installation and activation.

To provide full communication access services, the transcriber and reader should use two separate computers or devices, preferably linked wirelessly. To determine whether you should order the Basic or Premium version of the TypeWell Transcriber software, please see "Which version of the Transcriber software do I need?"

TypeWell Everywhere

The TypeWell Everywhere program is not for classroom use. It is for the transcriber's personal use, so he or she can practice the abbreviations while typing emails, reports, instant messages, etc. This program lacks several important features that are necessary for providing communication access services, and so it does not replace the TypeWell Transcriber software.

New transcribers receive a free trial of TypeWell Everywhere to use during or immediately following the the training (depending on whether they use a Windows or Mac personal computer.) Once this trial software expires, they can sign in to their transcriber account and extend that software license to continue using Everywhere.

Guided Practice for New Transcribers

Although a newly-trained transcriber could begin providing services immediately after completing the transcribing course, we advise that a new transcriber be given time to practice transcribing in "real" classes or meetings for 2 or 3 days before beginning to provide services. It is most ideal for a new transcriber to work with an experienced transcriber by teaming a class, or by discussing transcripts of classes done independently. 

The Transcript Analysis Checklist and Goals/Strategies pages should be used to guide and focus the mentoring discussions. Each new transcriber is given a master copy of these two learning tools at the end of the transcribing course. 

The best training is when the transcriber is providing real communication access for a real reader. 

‚ÄčNewly-graduated transcribers will continue to hone their transcription skills for 4 to 6 weeks after graduation, while providing service in classes and meetings. We advise that the new transcriber avoid practice transcribing for prolonged periods without having a reader actually using the transcript for communication access. The responsibility of providing real-time access for another person builds solid transcribing skills, unlike the sometimes sloppy habits that can develop when "no one else is looking."  

Mentoring New Transcribers

As mentioned above, an experienced transcriber makes an ideal mentor for a new transcriber. We encourage that paid time be provided to both the new transcriber and the experienced transcriber for mentoring sessions. These sessions should be frequent at first, and then continue on a regular monthly basis as the new transcriber becomes more experienced. 

If an experienced transcriber is not available to mentor the new transcriber, the site service coordinator should act as the mentor, guided by the Transcript Analysis Checklist and the Service Coordinator's Handbook. 

The service coordinator should also provide the new transcriber with basic information about site policies and expectations before the new transcriber begins practicing in classes or meetings. 

   Read more: Defining Your Service Policies

Quality Assurance

The Final Report about each student's transcribing skills includes recommendations about the student's readiness to provide direct services to consumers. Students who need more skill development before providing services are given supplemental practice suggestions. We strongly encourage that our recommendations about each student's readiness to provide services be followed. 

New transcribers should not be put into assignments for which they are not ready. Doing so would be a disservice to the students/readers, to the site's goals to provide appropriate services to students and others, and to the not-yet-ready service provider. Only transcribers who have successfully mastered the skills needed to provide high-quality communication access services should transcribe in classes and meetings. 

Good education and solid learning of the basic skills needed by a transcriber are only the first steps in providing high-quality speech-to-text services to consumers. Each site and each service provider should regularly monitor the quantity and quality of information provided by transcribers to students and other readers. 

We provide several tools for objective measurement of a transcriber's skills. These include the Self-Test of abbreviation use (a built-in feature of the TypeWell Transcriber software), the Transcript Analysis Checklist, and the Goals and Strategies page. 

     Read more: Quality Assurance

We strongly encourage every site and every independent contractor to develop policies and procedures related to the smooth running of their TypeWell support service program. Those policies should be explicitly communicated in writing to the transcriber, instructors, students, parents (in pre-college settings) and all others involved in the service delivery. 

Do you have additional questions?

If you have questions that were not answered by this article or by searching our Support Center, please contact us. We appreciate your feedback so we can improve this online resource, and we are available to talk one-on-one with new transcribers and their supervisors to help make the transition to the classroom smooth.

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