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Typewell - Support Center

Questions to ask when contracting with an outside TypeWell provider (freelance or agency, on-site or remote)

Last Updated: Jul 18, 2016 02:16PM MST

See also:
     Help deciding whether to train your own transcriber or contract with an outside provider
     TypeWell Job Board
     TypeWell Agency Directory 

Before you contract with an individual or agency that provides remote TypeWell services, here are some questions to ask:

  • ​Can you provide references?

Set-up

  • Do you provide the equipment for remote consumers? (e.g., laptops or other reader devices, software, and microphones)
  • Do you use TypeWell Web Linking or some other method of streaming the text to the consumer in real time?​
  • Do you provide training for local coordinators and/or deaf consumers who use your remote services?

Pricing 

  • Is there a minimum charge, such as a 2 hour minimum for a 1-hour class?

  • For what length assignments will you team transcribers? (e.g. for difficult assignments or for classes/meetings longer than XX minutes) 

  • What are the costs of a team for long classes/difficult classes?

  • Is there a surcharge for classes over a certain length?

  • Are costs higher for math/science or highly technical classes?

  • What is the cancellation policy, both for individual classes and for dropping service completely on a mid-term drop-out? No charge with 24 hour notice is reasonable.

Transcriber — The particular transcriber's skill level is a key factor in the quality of the service.

  • How experienced is the transcriber who will provide remote services?  

  • Do I have a choice of transcribers?

  • Is the transcriber reasonably familiar with specialized class vocabulary?

  • Will you guarantee experienced transcribers for math/science or highly technical classes?

  • Do your remote transcribers have at least one semester of in-classroom experience?

  • Are two transcribers (i.e., a team) provided for long or difficult classes?

Quality Assurance

  • How will you ensure that the transcriber can hear the classroom optimally, including other students' comments?
  • Do your remote transcribers use the most current version of the TypeWell software?

  • How will you provide remote technical support if something goes wrong?

Prep time and Transcript distribution 

  • What is the protocol for editing and delivering transcripts?

  • What prep materials do I need to provide for your transcribers, such as the class syllabus, handouts, or access to special web pages?

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